By in Persona Paper

YOU LOST MY ARTICLE BUT WON MY HEART!

LOST!

I wrote an article on how to create a simple HTML web page, along with 6 pictures I had inserted and some uploaded to the gallery. The Capcha was an advert and then text but it couldn't read it and when I went to resubmit the capcha, the WHOLE ARTICLE was GONE"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

EXPLANATION

I wrote this in anger and upset after having created the PERFECT (! LOL) article on here, along with pictures. I have to say that a capcha using a video advertisement did not help.

REACTION

I actually expected the post to be deleted, after all, it was a rant AND as several people have pointed out below, there is a "restore cache" button. Now I didn't know that that button would restore all my work. The page was blank and I thought that pressing that button would overwrite wherever my article "might" be stored. I thought perhaps it would be in "draft", but no.

I got several "responses", as you will see below, all of which were quite correct and measured and then I got an email from PersonaPaper . I opened it on my tablet, which is the quickest machine to open in the morning, expecting to find my account had been deleted!

The email in fact was a very nice one, telling me that they had no issue with me making complaints about the site but that technically, the article did not abide by the rules because I had written only 246 characters and then repeated them to reach the 500 character minimum. (I copied and pasted the original paragraph twice, in order to reach post length.) The email asked me to edit the post, if I wanted, in order to meet the site's rules.

WON MY HEART!

Now, how could I not like a reaction like that? has created a "restore cache" button, that I hope I never need to use and the response has been customer centred perfect!


Image Credit » http://pixabay.com/en/bear-heart-love-teddy-toy-161397/

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Comments

melody23 wrote on July 25, 2014, 4:08 PM

Ok this is not the way to handle the situation. what you could have done is went back to the article writing page and clicked restore cashe and your article would have miraculously reappeared. also for future reference you can refresh the captcha which will show you a different one if you cant read the original one you are provided with. Blaming the site is really not fair, especially when elitecodex went to all the trouble of making sure articles could be retrieved should something like this happen, I know this because it was my lost article that caused him to make these changes.

elitecodex wrote on July 25, 2014, 4:10 PM

Did try the restore cache button? That is the reason its there... it saves what your writing every 10 seconds when you go beyond 100 characters. You should see a timestamp updating everytime it saves it.

LoudMan wrote on July 25, 2014, 4:12 PM

When you back paged to re-submit the post, did you use the restore cache function?

MegL wrote on July 25, 2014, 5:42 PM

You're right, but when you have spent time getting the article the way you want and you have to watch some STUPID video before being able to get the capcha (or else the capcha refers to some American brand I've never heard of and asks you to comment on it), it gets very frustrating when you then lose that article!

MegL wrote on July 25, 2014, 5:43 PM

No. If it loses an article on me again, then I will try that. Thanks

MegL wrote on July 25, 2014, 5:47 PM

True, but isn't it ALWAYS the article that you are writing in the flow, straight into the program that is the one that gets lost, NOT the one you wrote on another program? One other site I wrote on was always very suspicious of pasted articles and insisted on getting confirmation that you hadn't copied and pasted from somewhere else.

LoudMan wrote on July 25, 2014, 7:06 PM

"No. If it loses an article on me again, then I will try that. Thanks"

So, you didn't use the very tool they provided for you to use and then, you posted this as if THEY did something "wrong" by you? If you have a flat tire on your vehicle, do you also not change it and get it repaired and curse the manufacturer? they've provided the tool as well as the information about it and, instead of doing what works, you instead post some immature, typo-ridden hyperbole, as if you're hoping to make the site look bad for the sake of your error.

It's on you. Good luck in life. ;)

MegL wrote on July 26, 2014, 2:50 AM

Typos?
"Immature" and "hyperbole", I can see, in the cold light of day, but typos?

MegL wrote on July 26, 2014, 2:52 AM

In fact, I generally write most of my articles off line, it's just that this one "came to me" as I was on PersonaPaper and I went with it, because I was creating screen captures of the process at the same time. My bad!

LoudMan wrote on July 26, 2014, 3:01 AM

MegL It was just one tiny one. But, y'know what? Your willingness to correct yourself speaks well of you. emoticon :smile:
Not everyone is willing to do as much, publicly. Good on you.

nbaquero wrote on July 26, 2014, 9:01 AM

Well MegL I think this is a perfect example of what this site (and the community) is all about. Thanks for your honesty.

melody23 wrote on July 27, 2014, 2:11 PM

You don't actually have to watch the video, you can just wait out the counter at the top which usually counts down for somewhere around 15 seconds, or just refresh the captcha until you get one you understand. I never fill in the 'describe this brand with one word' ones either because I don't know what half the brands are

MegL wrote on July 28, 2014, 2:33 AM

#melody23 I never thought of using "refresh capcha". That's a good tip if I find a capcha that I don't like or don't understand. Thanks.

melody23 wrote on July 28, 2014, 2:21 PM

I use it all the time, I always refresh the first one it offers me because sometimes its expired by the time you get to it. then I refresh any I don't like lol

MegL wrote on July 28, 2014, 3:05 PM

Thanks for the tip. That will be very useful when trying to post from my tablet as tthat sems to take longer.

midastouch wrote on July 28, 2014, 9:29 PM

It's interesting to note that this site - I mean Persona Paper - is so seamless, anyone can work on it
am happy that &elitcodex , was gracious enough to let you know the offence that led to the inability to submit your article
but were you guilty as charged???
lol!!!

because a Daniel has come to judgment!!!!!

MegL wrote on July 29, 2014, 8:20 AM

Guilty as Charged!!!!

CoralLevang wrote on September 18, 2015, 7:13 AM

I probably do not know how to effectively use all the features available to us here. Nor have I taken the time to explore, which is why mine is nearly like old school-style secretarial format, but with the default font here at PP.

MegL wrote on September 18, 2015, 7:19 AM

I tend to use that most of the time now, anyway, apart from sub headings, which I like and for which I use the H2 format button.

CoralLevang wrote on September 18, 2015, 7:23 AM

I have no idea how the sub headings work, even though I have tried to figure them out.

MegL wrote on September 18, 2015, 8:03 AM

Here is an article http://personapaper.com/article/38948-how-to-use-and-create-subheadings