By in Random

Please Help The Support If You Notice A Glitch

Yesterday morning I tried to submit a new post but I got the message that I had to wait. Apparently I had already posted in the previous half hour.

I read all the message and I noticed that it was stated when I posted my previous article, and it was: 20 hours and some minutes ago.

It was clear that there was a glitch in the code.

Of course I informed immediately the tech support and they acted immediately to solve the problem, I am sure that many of you did not even notice this.

Today I have seen at least one post mentioning this problem.

The writer assumed the support was working on it and simply waited.

Now, let's try to help the technical support when we see a glitch or a problem.

We are lucky enough to have a great communication system on this site, let's use it.

Do not give for granted that "surely knows" there is a problem.

When you write a code, it may happen that you do not notice a bug.

Even the biggest software companies employ "beta testers" to discover the bugs.

So, from now on, without spamming, please be so kind to click on the "Contact Us" link if you notice something wrong.

This is in the best interest of all writers of this site.

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© original content by LadyDuck

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SandraLynn wrote on June 25, 2014, 9:13 AM

Will was on it and had it disabled within minutes yesterday morning. They are THAT dedicated. So yes, contact support - respectfully and not harrassingly (lol) and they will listen :) Thanks for sharing this :)

momathome wrote on June 25, 2014, 9:36 AM

I noticed an issue the day before and I contacted support ( elitecodex ) although I admit I did hesitate. The reason was I didn't want to email him if 30 others already had, but I did in the end because I wondered how many other people would be hesitating for the exact same reason. While none of us want to overload him or his email, we have to report what glitches we see because we might have been the first to see them or others might assume its already been reported.

MaeLou wrote on June 25, 2014, 10:17 AM

Yes, contact us, don't just post about it because we may not see it right away, however, our emails are always running, even on our phones! If we are awake, we'll take care of it as fast as we can.

LadyDuck wrote on June 25, 2014, 11:27 AM

Will emailed me immediately to inform me he had disabled the "timer", later he also explained what happened.
We have great helping people on this site, I think that should be a good practice to help them :)

LadyDuck wrote on June 25, 2014, 11:28 AM

I usually do not hesitate because I love statistics and I have read that usually only 1% of people noticing something inform the right people about a problem.

LadyDuck wrote on June 25, 2014, 11:29 AM

Thanks for your help, I immediately used the "contact us" form when I noticed the problem and I got immediate attention. You are doing a great work.

GrannyGee wrote on June 25, 2014, 12:21 PM

I think MaeLou and elitecodex (Heather and Will?)..... are wonderful. They care so much to interact with everyone... so quickly! I'm amazed... that's caring about what goes on in something they are in charge of. I can only say I admire them... and it makes me still happy with my decision to be here. :))) Gloria /aka Granny Gee

chatombreux wrote on June 25, 2014, 2:33 PM

I had that happen shortly after I began here. I kept it to myself because I didn't yet know the ropes here. But, I can see that it is something that might just be an ongoing situation even if it doesn't happen regularly. They do need to look into why that happened.

DorothyGale wrote on June 25, 2014, 9:12 PM

Glad you are squared away now. It's nice that Support was on it so quickly.

LoudMan wrote on June 25, 2014, 10:22 PM

It's a team effort, alrighty. And, if there's a problem, we're doing them a favor by letting them know. Good point.

LadyDuck wrote on June 26, 2014, 1:43 AM

I had several email exchanges with Will, he is absolutely great. I love Heather and Will interact with everyone on this site and also so quickly. There are other sites that should learn a lot from them.

LadyDuck wrote on June 26, 2014, 1:44 AM

The best thing is to write them and explain exactly which is the problem. Will immediately understood where was the error in the timeframe to submit articles.

LadyDuck wrote on June 26, 2014, 1:45 AM

The support on this site is quick and very good, I am pleased to see how they come back quickly to reply to people.

LadyDuck wrote on June 26, 2014, 1:46 AM

I think we do them and ourselves a favour. It happens I do an error and I do not notice until someone shows me that there is a problem.

Chantiele wrote on June 26, 2014, 2:16 AM

I wrote on Elitecodex's profile regarding this matter and it was sorted out a few hours later. :) We need to let management know if something goes haywire as they can only fix it if they are aware of it

LadyDuck wrote on June 26, 2014, 7:27 AM

I agree, I never assume that "they already know" or "someone else already told them", I prefer to let them know immediately. :)

nbaquero wrote on June 26, 2014, 10:31 AM

LadyDuck thanks for sharing this. Absolutely, promptly using the right channels to alert about site problems and glitches will help us all as a community. Have a great day!

LadyDuck wrote on June 26, 2014, 10:57 AM

It's always better to inform immediately the right people when you notice problems. Have a great day too.

FreyaYuki wrote on January 4, 2015, 12:59 AM

Didn't know about this glitch but I'm glad it was sorted out already. And I agree about contacting support. The people here are really nice and helpful. I'm happy with how they communicate with us and tell us what's going and readily help us if there are issues and problems like this one.

LadyDuck wrote on January 4, 2015, 2:36 AM

The people here are great, they always reply, very quickly, and they try to fix the problems as soon as they can.

Quinbe wrote on January 8, 2015, 5:55 AM

Well its nice to know that they respond quickly - which gives a person a sense of security and satisfaction