By in Business

Don't You Hate Store Upgrades?

Frankly, I get sick and tired of store upgrades. Why?

For a number of reasons...

  1. Some of the upgrades are frivolous.
  2. The store layout is usually changed, so it takes longer to shop.
  3. The update is not for the customer's benefit.
  4. Stock is affected. Some items may be unavailable during the upgrade.
  5. The cost of the upgrade is inevitably passed on to YOU.

I just visited our grocery, which is in the process of an upgrade. Freezers were removed and relocated (adding to the cost of renovation needlessly). The store's a mess. Items are not where they once were. Stock is questionable. Prices are rising. And it won't make a bit of difference to store quality.

The coup-de-gras was a purchase I made on an $8.99 item that was still $8.99. So I paid and left.

Then I realized they charged me $9.99. That would have been 11 percent tax or so. Something was wrong! I looked at the printout and read they charged only 50 cents. The item, as rung up, was $9.49. They had raised the price but not listed the new price on the shelf.

Where you agree or not, I hate store upgrades!


Image Credit » Pixabay https://pixabay.com/en/shopping-supermarket-merchandising-1232944/

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Comments

VinceSummers wrote on June 13, 2018, 1:15 PM

Oh. Did I fail to mention the store involved is Food Lion, Callohill, Lovingston, Virginia.

MegL wrote on June 13, 2018, 6:06 PM

That is illegal in the UK. If the price is displayed, they cannot legally charge you more. If they do, they can be prosecuted. Some stores give you back twice the amount you were overcharged. And yes, I hate it when they change the store around!

Last Edited: June 13, 2018, 6:07 PM

lookatdesktop wrote on June 15, 2018, 12:26 AM

This is common in some stores we shop at. They change the prices almost every single day. Often the tag or shelf price is not what the register rings an item up at. So, we sometimes have to get a customer service manager to check out the price tag before we will decide to buy something.

VinceSummers wrote on June 15, 2018, 9:04 AM

We've had that happen before, as well, although not too often. If my wife catches it, we are always given the item at the lower price. It's my suspicion that if you push it, you'll find it's required by law.

Bensen32 wrote on June 15, 2018, 10:41 AM

I agree the biggest issue for me is trying to find the new place they moved things too. I hate shopping and want to get in and out of there as fast as possible. Just leave it where it was so i don't have to go looking all over the place for things.

lookatdesktop wrote on June 16, 2018, 3:36 PM

The problem with most big box stores, like Target, Walmart and Cosco or Sam's Club is ... their corporate office give them seasonal PLAN-O-GRAMS and they are instructed to follow them to the letter. I did so many seasonal changes when I worked at the retail office supply store, OfficeMax, formerly Bizmart and now merged with Office Depot, I was always having to move things around. I think it is not n the customer's best interest. The only logic I can see is for them to get rid of old items and replace them with new ones. If the items go out of date that fast, I begin to wonder if anything is meant to last.

lookatdesktop wrote on June 16, 2018, 3:41 PM

I hate it most when they run out of a product and never stock it again. One such product was canned Kroger brand tamales. I really liked them and they were half the price of Hormel. But worse than this, the Walmart is considering not stocking Lipton loose tea by the box just because they can't sell enough UNITS. Well, I don't enjoy bag tea. It is flavorless and bland. The only tea I drink is brewed from loose tea leaves. When they stop putting this on the retail shelves, I might have to use Amazon Prime Pantry to get some products in bulk and wait for it to ship to our door step.

Last Edited: June 16, 2018, 3:41 PM

VinceSummers wrote on June 16, 2018, 4:20 PM

It is my opinion that a lot of stores are discontinuing items the customer actually wants, rather than items customers don't buy, because the ones they want don't bring in as large a profit. So they stop carrying them. That is bound to backfire. Customers are already tempted to make purchases online.

lookatdesktop wrote on June 16, 2018, 5:31 PM

Yea, profit is their bottom line and it is bound to backfire. If they lose just one, me, they lose quite a bit of money. I can spend it elsewhere, online, if I have to, to get the things I like, rather than having to continue accepting the limits at my disposal in the bricks and mortar stores. Every time I see a sign that says, Manager's clearance. It takes on a double meaning.

VinceSummers wrote on June 16, 2018, 6:08 PM

I was in the same store today when the store manager greeted me. It was a golden opportunity. I told him what had occurred. He apologize, told me at the register, the amount would be deducted, and he went to remove the offending price tag. That was very appropriate behavior, much appreciated. Chalk one up for the manager!