TECHNOLOGY IS WONDERFUL - Except when it isn't! I'm sure we can all relate to that statement. When modern technology works as it's supposed to it is absolutely brilliant but occasionally, just occasionally, even when it works properly it can be a source of extreme frustration.
Mrs Kasman has a mobile phone which, if truth be told, is a little out-of-date (and that's putting it mildly) but it does the job ie: it makes phone calls and it sends texts, which is all she really requires. Her phone is on one of those pay-as-you-go tariffs where you pay a certain amount (£10 in Mrs Kasman's case) and the phone works as advertised until that runs out.
Well, that precise situation happened a few days ago and, as usual, Mrs Kasman purchased a top-up voucher from our local supermarket and proceeded to use her phone to activate the top-up only to be told that there was a problem with the voucher.
So she jumped through the usual hoops of Press 1 to top-up your phone then Press 2 for help then Press 3 for customer service and was told at the end of this pantomime that she would have to call a certain helpline to deal with the problem.
All fine and dandy except that, of course, her phone didn't have any credit left and she couldn't call the helpline! This ludicrous situation seemed to be lost on the customer service person she was speaking to and when Mrs Kasman asked why the helpline wasn't free she was told it was 'company policy'.
By this time steam was beginning to trickle from Mrs Kasman's ears as she became more and more annoyed - and rightly so in my opinion. Here she was trying to give her business to this company and they seemed determined to place obstacles in her way. You'd think they would do everything in their power to solve a simple problem like this and keep a loyal customer happy but they didn't seem interested in doing so.
Eventually, after she had calmed down a little, she used my phone to call the helpline and the problem was soon solved.
I know this was just one minor glitch amongst the millions of transactions carried out by mobile phone companies every day but it goes to show that computerisation, whilst a good thing, by and large, can be a source of incredible frustration even when it works!
In case you're wondering which mobile phone company Mrs Kasman is with I don't feel able to point the finger in any obvious manner except to say that this particular company is usually Extremely Excellent with its service
Image Credit » https://pixabay.com/en/angry-face-head-red-smileys-35446/