On Line Customer Service
From The Other Side
We often hear what it's like when you try to buy something from an online site and you get junk or someone uses your card fraudulently or you get the wrong size or colour sent. Have you ever thought what it is like to run the customer services section of an online selling site? If goods are damaged, don't arrive or have been supplied incorrectly, the customer is refunded or the item replaced. But what if the customer changes their mind or wants a freebie?
Take it that the site is legitimate, honest and trying to do the best it can for its customers. This can be some of what you get:
You're charging 5 times what it costs you to buy these items (er, no we are not, I wish!)
If you don't refund half my purchase price, I will tell all my thousands of friends on Facebook and they will give you negative feedback and you will be ruined.
I will put in a dispute with your funding provider and I will get the full amount back anyway
I know I didn't measure my foot against the measurements you provided but I still want a free replacement AND to keep the original.
These are not American sizes (yes they are, they are produced to American sizes) they are too small / too big
You have charged my card fraudulently, I don't recognize this payment, I bought from a company, not an individual.
1. They have forgotten or didn't read the Paypal / credit card statement which says where the payment is going
2. A child has "borrowed" a parent's card to purchase something
3. A couple have split and one has used the other's card to purchase something!
None of these is fraudulent and your card will not cover you in these circumstances. Your best bet is to ask the company to refund your money. Most legit companies will refund unless the goods have already been sent out, when they cannot do anything about it.
Working on the customer services side of an online company is a real eye opener!
Of course, complaints are only a tiny fraction of the transactions. Most go through with no problem, thankfully, it's only a few that do not.
Image Credit » I purchased this copyright free.