By in Personal

Ready Player One

I do not want another few days like that for a while, please.

I was asked to spend the week in the secretaries' office, and I now see why there is such a turnover of medical . Not only are the teams far too small for the workload required, the stress of dealing with ill/upset is incredible.

In the past three days I have been sworn at, shouted at, had to deal with a crying patient and been asked endless questions to which the answer was either 'I don't know.' or 'Because this is the NHS - blame the Government for the budget cuts.'

I have also been working from 8am to 5.30pm with no lunchbreak because the phones would never shut up ringing long enough. Last night I crawled into bed at 10pm abd went to sleep immediately.

I now have a long weekend planned during which , and with friends are going to take priority. Hopefully on Tuesday I will be back pushing audit papers again.

At least they don't talk back even if the deadlines for submissions are mean and nasty, requiring lots of overtime and causing extra hassle all of their own.

Image Credit » by ClkerFreeVectorImages

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wolfgirl569 wrote on November 27, 2015, 9:48 AM

Glad you made it through that. Enjoy your weekend

markgraham wrote on November 27, 2015, 12:32 PM

Hope you have fun for the rest of the weekend and you can go back to your old position. Medical secretaries seem to be like what I went through as a practical nurse. I had to deal with depressed, anxious, sick patients and sometimes I even had to answer phones and file papers and make sure others were safe. Writing and reading and researching is a lot calmer then working in a medical field.

RuthCox wrote on December 2, 2015, 6:19 PM

Good for you accepting the assignment of putting yourself in coworkers' positions. We should all do this and I imagine we would have a better appreciation for each employee's contribution to the big picture.

WordChazer wrote on December 3, 2015, 1:53 PM

Well, the weekend was hardly a walk in the park, but it was generally fun, even if sleep, peace and quiet were low on the agenda.

WordChazer wrote on December 3, 2015, 1:57 PM

This week we pinned the consuktant down and we actually have sent out letters with confirmed appointment slots for several of the patients who were ringing last week. I was able to go through the pile of letters my colleague spent yesterday typing and annotate the drafts to indicate to the consultant which patients had been in touch and he has given them the appointments he had been discussing with them. Plus this morning he was on the phone to many of the others having the discussions he had indicated he wanted to have with them too. Things are happening but not as fast as they will when we have a fully functional team again. (That may take a while due to internal politics, however.)

WordChazer wrote on December 3, 2015, 2:04 PM

I was voluntold into the short secondment cover position, having realised that the one surviving secretary was seriously struggling. So I offered to help if needed, as you do when you know you can help. So I have been answering the phone for much of the last few weeks while we are down on staff. I LOATHE answering the phone but it can be dealt with. I've also been running errands, delivering and sorting post, faxing things and chivvying various consultants for various reasons. As I told my colleague this evening, for me at least it has been a positive thing, as I have been able to see more of the patient-facing side of the role, which I don't see being tucked away pushing papers most of the time. As you say, I now have a better understanding of how they fit into the wider picture. Plus, she reckons it was a good thing for her as she was able to finish so much because I was dealing with the phones.