By in Technology

The Saga Of The Smart Phone

Anyone who knows me, will know I´m a bit of a technophobe, new fangled technology scares me to be honest, and when friends were extolling the virtues of their smartphone and urged me to get one, I felt totally overwhelmed because I couldn´t imagine in a million years that I would be able to use one.

However, my old mobile phone was costing me a fortune every month, most of the cost was due to the contract and not usage I might add, so when it got through to me I could use skype and whatsapp to make calls and send messages for free, and I didn´t have to be tied into an expensive contract, I could have pay as you go. I finally decided to make the leap and get one.

So off I went and bought my smartphone, then went to the Orange shop to get a mundo SIM card. When I got everything home, I managed to set quite a few things up myself and friends did the rest for me, and showed me how to use it. I must tell you that the first call I had on the thing, I didn´t know how to answer, and I also woke friends up very early one Sunday morning when I tried to edit their phone number but ended up ringing them instead, not once, but 3 times. Whoops.

My phone has 2 slots for SIM cards and I had my old Vodaphone SIM in one and my new Orange in the other. I was told by the girl who sold me the Orange SIM and a memory card, that my new Orange SIM would become live in 48 hours, that's why I had the Vodaphone card in, to cover me during this period. It turned out not to be true though, so off I went back to the Orange shop to sort it out. It´s a 45 minute drive each way, so when I got there and was told I needed to present my old Vodaphone contract, which I hadn´t taken with me, because I was unaware I needed to, I wasn´t best pleased, but I needed to sort it out so trailed back again the following day. Problem 1 sorted.

Yesterday I went back to the Orange shop because my friend who helped set up the phone said my memory card wasn´t working, it wasn´t even showing up in the settings. We presumed it was faulty and needed changing, but it turned out, it's not the card that´s faulty but the phone. So off I trotted across the hypermarket to the customer service desk of the outlet I bought the phone from.

There, after explaining the problem, a woman from the phone department came over and I explained the problem for the second time, remember Spanish is my second language, but I managed to get over what I needed to say, and she understood. Then she told me that she needed the instruction booklet to see if the phone had the capacity to handle the Memory card I had bought, and told me that I needed to go home and get it, WHAT !!

For crying out loud, the phone is their own make and they probably still have hundreds of them in stock complete with instruction booklets, the phone was in her hand so why tell me she needed the booklet that came with it, when it would be easy just to get one out of a box a few yards away? I told the woman about a worker in her department translating the operating instructions into English for me when I bought the phone, because for some weird reason, the instructions came in every conceivable language but English, and if he could do that for me, why couldn´t she go and open a box ! !! The point was taken and off she went.

Knowing this would take some time, and as I was thirsty and tired, I went off to get a coffee and returned 10 minutes later, by which time the woman had checked what she needed to and had the information that my smartphone was capable of handling a memory card of twice the capacity of the one I bought, so the phone was faulty. Now for the best bit.

As I hadn´t returned the phone in a specified period, all that she could offer was to send it off for repair, WHAT ! She had to be kidding me, and I was in no mood for that. Standing my ground I told her that my phone was the only contact I had with the outside world, and what would happen if I became ill or had an accident in my isolated home and couldn´t call for help. I explained I didn´t even know about the memory card not working until a friend told me, as this is the first smartphone I ever owned, and her solution of sending it off to be fixed was no solution at all and I was not happy.

Standing firm I refused to let it go and said it wasn´t my fault the phone was faulty from the start and I could not leave it with them for a day, let alone what could amount to a couple of months and I wanted to change it for one that wasn´t faulty. To my surprise, she then agreed to this, but said I would need to go back with the phone, the box and all the Gubbins, which were of course at home as I didn´t think I would need them.

Knowing Spanish customer service well, I knew if I went back today with all that was asked, and saw another person, they would refuse to refund my money or change the phone and would insist on sending it off for repair, and I would be back to square one. So I got the customer service woman to write on my receipt that my money would be refunded when I returned the phone, the box it came in and everything inside. It was even stamped for good measure.

Now I am going to set off on the 45 minute drive to take it all back.

Wish me luck emoticon :smile:

Please note, despite all the messing around, and all the long drives I had, to first sort out the Orange SIM, and then the faulty phone, I did not lose my temper with anyone, even though clearly at least twice, someone had misinformed me and failed to do their job correctly, either from laziness or because they weren´t properly trained. Shouting and balling get´s you nowhere, but calmly standing your ground just might.

PS. Almost forgot to say, there was another Brit, waiting to be attended to behind me, he also had the same make of phone, but his apparently had a different problem. I hope he got a refund too.

Image Credit » by elcodigodebarras

You will need an account to comment - feel free to register or login.


Kasman wrote on August 20, 2015, 8:29 AM

It's a pity the people who sell these things aren't as smart as the phone is! Hope it turns out OK for you.

Dawnwriter wrote on August 20, 2015, 9:00 AM

What a terrible experience. I hope it all gets sorted out for you. Whenever I have bought a phone or any other appliance, I usually try taking my brother or husband with me and they are the ones who check all specs and see if it is in the right working condition. Many shops just refuse to honor the one year warranty or address complaints

wolfgirl569 wrote on August 20, 2015, 9:58 AM

Hope everything goes smoothly for you when you get back there. That is a lot of running for a bad phone

CoralLevang wrote on August 20, 2015, 10:39 AM

I, too, have a smartPhone. The only problem with mine? The operator of said smartPhone is a DumbA**!! LOL
Hope it's all sorted out soon!

DWDavisRSL wrote on August 20, 2015, 7:12 PM

I am on my second smart phone, though I wasn't that impressed with the "smartness" of my first one. The one I have now is pretty handy. I hope everything finally worked out for you and your smartphone.

Paulie wrote on August 21, 2015, 1:46 AM

I have a Samsung Galaxy smartphone which I got 16 months. I only have one SIM card for it. I haven't used it for Skype or Whatsapp, but I do have Line which is good for video calls and messaging.

Koalemos wrote on August 22, 2015, 3:28 AM

Over the years I have had several smartphones, so I rarely have problems because I have no trouble configuring them from the start. I even keep an old mobile as a spare just in case anything happens to my current model.
The only issue I have had to date was when a representative of Orange telephoned me and offered me an upgrade. My initial response was to decline the upgrade on the grounds that I was not familiar with current new models at the time, but she offered me a model that was 2 generations later of the model that I was using. As soon as the mobile arrived I discovered that the volume was too low, which is a major issue for a telephone. I immediately called customer support to complain and was passed on to an engineer. I explained to the engineer that she should not have transferred me because the problem was not a technical issue but a practical one, which he promptly agreed with. However, he understood my concern and arranged for me to return the mobile and upgrade to another model later.

Hollyhocks100 wrote on August 23, 2015, 3:24 AM

There´s a ton of stuff on mine which I don´t have the first clue about either, but I´m well impressed with what I do know how to use on it, and all for free when I connect with friends or my own wifi.

Hollyhocks100 wrote on August 23, 2015, 3:25 AM

Thank you , it did emoticon :smile:

Hollyhocks100 wrote on August 23, 2015, 3:28 AM

I did ask a friend to go with me when I bought the first ( faulty) one, but they were too busy. I did ask all the questions though to make sure i got one with the capacity to do what I wanted, just a shame it had a fault. I did get a full refund from the store.

Hollyhocks100 wrote on August 23, 2015, 3:29 AM

It was a lot of running round, and the heat here just now is awful. I got my refund though, and bought a model with a name I recognized.

Hollyhocks100 wrote on August 23, 2015, 3:31 AM

Hi Coral.
I´m one of those dumbA´s too, but have learned the things i´m interested in using. I did get my full refund, there would have been hell to pay had I not LOL emoticon :grin:

Hollyhocks100 wrote on August 23, 2015, 3:31 AM

Thank you, it did emoticon :smile:

Hollyhocks100 wrote on August 23, 2015, 3:32 AM

I bought a Samsung too after I got my refund, it was the only one in a decent price range I actually recognized the name of.

Hollyhocks100 wrote on August 23, 2015, 3:35 AM

Hi Barry.
I´m very pleased you had a good outcome. My volume is up to max too, and I have managed to configure bigger characters and turn the light up as well. emoticon :smile:

Paulie wrote on August 23, 2015, 3:44 AM

How do you like using your Samsung? Is it a Galaxy?

CoralLevang wrote on August 24, 2015, 6:03 PM

I think I am going to have to break down and get a newer one.

valmnz wrote on August 29, 2015, 3:32 AM

All your setting up sounds so complicated. When I bought mine I bought it at the supplier, they changed everything over directly for me and I was up and running within seconds. I too had problems knowing how to answer my first incoming phone call.

MegL wrote on September 4, 2015, 3:10 AM

I think I might have lost my temper several times over! Well done that you did not and got it sorted, even using your second language!

MegL wrote on September 4, 2015, 3:12 AM

Make sure you use it occasionally, so it actually WORKS if you have an emergency. Some phones cut you off if you don't use them at all for 6 months, even if you have credit!

MegL wrote on September 4, 2015, 3:13 AM

LOL, the rise of the Smart assistant! Now that would be something.

chrisandmark wrote on September 16, 2015, 7:23 AM

Hope you got it sorted out in the end emoticon :smile:

Hollyhocks100 wrote on September 17, 2015, 2:38 AM

Not just me then lol emoticon :grin: Now I have one that works properly and I have got used to it, I love it.

Hollyhocks100 wrote on September 17, 2015, 2:39 AM

I didn´t lose it, but you could see I was not amused. All´s ok now, thank goodness.

Hollyhocks100 wrote on September 17, 2015, 2:39 AM

Thank you. I did emoticon :smile:

paigea wrote on September 20, 2015, 10:23 PM

Every new piece of technology we get causes me endless stress!

Hollyhocks100 wrote on September 22, 2015, 4:52 AM

LOL, I know the feeling well emoticon :winking:

Fleur wrote on September 27, 2015, 4:49 PM

Well done for staying calm and getting the right result!

Hollyhocks100 wrote on September 29, 2015, 5:50 AM

Hi Fleur. So great to see you again. Like me I think you have been AWOL emoticon :smile: