The Saga Of The Smart Phone
Anyone who knows me, will know I´m a bit of a technophobe, new fangled technology scares me to be honest, and when friends were extolling the virtues of their smartphone and urged me to get one, I felt totally overwhelmed because I couldn´t imagine in a million years that I would be able to use one.
However, my old mobile phone was costing me a fortune every month, most of the cost was due to the contract and not usage I might add, so when it got through to me I could use skype and whatsapp to make calls and send messages for free, and I didn´t have to be tied into an expensive contract, I could have pay as you go. I finally decided to make the leap and get one.
So off I went and bought my smartphone, then went to the Orange shop to get a mundo SIM card. When I got everything home, I managed to set quite a few things up myself and friends did the rest for me, and showed me how to use it. I must tell you that the first call I had on the thing, I didn´t know how to answer, and I also woke friends up very early one Sunday morning when I tried to edit their phone number but ended up ringing them instead, not once, but 3 times. Whoops.
My phone has 2 slots for SIM cards and I had my old Vodaphone SIM in one and my new Orange in the other. I was told by the girl who sold me the Orange SIM and a memory card, that my new Orange SIM would become live in 48 hours, that's why I had the Vodaphone card in, to cover me during this period. It turned out not to be true though, so off I went back to the Orange shop to sort it out. It´s a 45 minute drive each way, so when I got there and was told I needed to present my old Vodaphone contract, which I hadn´t taken with me, because I was unaware I needed to, I wasn´t best pleased, but I needed to sort it out so trailed back again the following day. Problem 1 sorted.
Yesterday I went back to the Orange shop because my friend who helped set up the phone said my memory card wasn´t working, it wasn´t even showing up in the settings. We presumed it was faulty and needed changing, but it turned out, it's not the card that´s faulty but the phone. So off I trotted across the hypermarket to the customer service desk of the outlet I bought the phone from.
There, after explaining the problem, a woman from the phone department came over and I explained the problem for the second time, remember Spanish is my second language, but I managed to get over what I needed to say, and she understood. Then she told me that she needed the instruction booklet to see if the phone had the capacity to handle the Memory card I had bought, and told me that I needed to go home and get it, WHAT !!
For crying out loud, the phone is their own make and they probably still have hundreds of them in stock complete with instruction booklets, the phone was in her hand so why tell me she needed the booklet that came with it, when it would be easy just to get one out of a box a few yards away? I told the woman about a worker in her department translating the operating instructions into English for me when I bought the phone, because for some weird reason, the instructions came in every conceivable language but English, and if he could do that for me, why couldn´t she go and open a box ! !! The point was taken and off she went.
Knowing this would take some time, and as I was thirsty and tired, I went off to get a coffee and returned 10 minutes later, by which time the woman had checked what she needed to and had the information that my smartphone was capable of handling a memory card of twice the capacity of the one I bought, so the phone was faulty. Now for the best bit.
As I hadn´t returned the phone in a specified period, all that she could offer was to send it off for repair, WHAT ! She had to be kidding me, and I was in no mood for that. Standing my ground I told her that my phone was the only contact I had with the outside world, and what would happen if I became ill or had an accident in my isolated home and couldn´t call for help. I explained I didn´t even know about the memory card not working until a friend told me, as this is the first smartphone I ever owned, and her solution of sending it off to be fixed was no solution at all and I was not happy.
Standing firm I refused to let it go and said it wasn´t my fault the phone was faulty from the start and I could not leave it with them for a day, let alone what could amount to a couple of months and I wanted to change it for one that wasn´t faulty. To my surprise, she then agreed to this, but said I would need to go back with the phone, the box and all the Gubbins, which were of course at home as I didn´t think I would need them.
Knowing Spanish customer service well, I knew if I went back today with all that was asked, and saw another person, they would refuse to refund my money or change the phone and would insist on sending it off for repair, and I would be back to square one. So I got the customer service woman to write on my receipt that my money would be refunded when I returned the phone, the box it came in and everything inside. It was even stamped for good measure.
Now I am going to set off on the 45 minute drive to take it all back.
Wish me luck
Please note, despite all the messing around, and all the long drives I had, to first sort out the Orange SIM, and then the faulty phone, I did not lose my temper with anyone, even though clearly at least twice, someone had misinformed me and failed to do their job correctly, either from laziness or because they weren´t properly trained. Shouting and balling get´s you nowhere, but calmly standing your ground just might.
PS. Almost forgot to say, there was another Brit, waiting to be attended to behind me, he also had the same make of phone, but his apparently had a different problem. I hope he got a refund too.
Image Credit » https://pixabay.com/en/iphone-smartphone-phone-476237/ by elcodigodebarras