By in Random

Customer Service and Its Effect on Employees

I work in customer service and could honestly say it is not always the most rewarding job, but it is not the worst one in the world. These days I am just too happy to be employed. However, it often seems in this type of field as though employers expect one to tolerate abuse to no end. That is unacceptable. A difficult job on its own, it does not need to be downplayed by those who are not on the front lines. It may be easy for one to coach what to do or say, but each situation is unique. I could provide you with 50 different scenarios, but you may encounter 51. For people who have been abused in the past, there may be times where an employee may come across a situation that hits close to home and brings back repressed memories. Employers have no right to say that if the subordinate cannot tolerate it that he or she should not be working in that field. That is a judgment, unfair, and borders on discrimination. Any competent individual could have a bad day as we are all entitled to them. No one is immune in any job capacity to situations that may trigger an unfortunate life event. It is terrible to say and terrible that there may be times one actually takes their work with them when leaving the office. It is never "okay" for an employer to tell an employee they just need to tolerate putting up with abuse. I believe that to a point there is a degree of abuse that could be dealt with and de-escalated, however, all situations should be backed by an employer's support and confidence in their employees.

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Comments

CoralLevang wrote on July 25, 2015, 11:51 PM

This is not an easy situation, as preserving the relationship with the customer and the employee is equally important. Each situation is different, and needs to be dealt with accordingly. Abuse from the customer, or the boss is never acceptable!

cheri wrote on July 26, 2015, 12:38 AM

I understand your point. I know its not an easy job but you need to keep it and all other in between

evad99 wrote on July 26, 2015, 3:27 PM

You're right. It is definitely not an easy situation, as workers in this type of capacity never know what to expect. I believe swearing and venting from a customer is acceptable to a degree, but when it gets to name calling, the blame game, and outright refusing to listen, things just go downhill from there. Sometimes the best customer service representative could do everything they could, leading to little or no satisfaction. Yes, each situations is different and requires different needs. And I wholeheartedly agree that abuse from the customer or boss is never acceptable.

evad99 wrote on July 26, 2015, 3:28 PM

Thanks. I agree.