I'm Not A Specialist, Honest
The worst thing about working in a hospital is that everyone expects you to be a specialist in something.
But consultants don't always understand that. So hence a conversation this evening which ran something like this:
At just after 5pm I noticed someone poking around in the office next to mine, which is normally occupied by administrators tasked with transferring files between departments and specialisms.
Adhering to the hospital's code of conduct, I asked if I could help (knowing that I would not be able to assist as I know nothing of the systems used for transferring confidential files.)
Madam Consultant then turned round and asked me precisely that question, to which I responded that I was an administrator with no responsibility for confidential file transfer on the system in question. I suggested a couple of other places to find people who might be able to help.
Madam Consultant's response was something along the lines of 'never mind that, how do I transfer and view the files?'
I was very tempted to ask Madam Consultant which bit of 'I know nothing about this system' did she fail to understand. As it was, she then followed up with another question about where she would find a specialist staff member, then stalked out as I answered that there were still some senior staff around somewhere but I didn't know precisely where...
I am not my senior staff's keeper, they do not tell me where they are going to be at every given minute. How am I supposed to help people who take their contrariness out on me? Our specialist support is not 24-7. Perhaps it needs to be, but this is the NHS and we do have workrounds, although they aren't perfect.
Computer systems can and do fall over. People cannnot be around 24-7. Most of us manage to live with that.
Are you a specialist in something who is expected to be around constantly (yes, parents, I'm including you in this!)
Image Credit » http://pixabay.com/en/medical-consultation-treatment-room-470501/ by MedicalPrudens