By in Personal

I'm Not A Specialist, Honest

The worst thing about working in a hospital is that everyone expects you to be a in something.

I suppose you could say I in pushing paper and ticking boxes for external auditors. But in no way am I a specialist in the way a is a specialist.

But consultants don't always understand that. So hence a conversation this evening which ran something like this:

At just after 5pm I noticed someone poking around in the office next to mine, which is normally occupied by administrators tasked with transferring files between departments and specialisms.

Adhering to the hospital's code of conduct, I asked if I could help (knowing that I would not be able to assist as I know nothing of the systems used for transferring confidential files.)

Madam Consultant then turned round and asked me precisely that question, to which I responded that I was an administrator with no responsibility for confidential file transfer on the system in question. I suggested a couple of other places to find people who might be able to help.

Madam Consultant's response was something along the lines of 'never mind that, how do I transfer and view the files?'

I was very tempted to ask Madam Consultant which bit of 'I know about this system' did she fail to understand. As it was, she then followed up with another question about where she would find a specialist staff member, then stalked out as I answered that there were still some senior staff around somewhere but I didn't know precisely where...

I am not my senior staff's keeper, they do not tell me where they are going to be at every given minute. How am I supposed to help people who take their contrariness out on me? Our specialist support is not 24-7. Perhaps it needs to be, but this is the NHS and we do have workrounds, although they aren't perfect.

Computer systems can and do fall over. People cannnot be around 24-7. Most of us manage to live with that.

Are you a specialist in something who is expected to be around constantly (yes, parents, I'm including you in this!)


Image Credit » http://pixabay.com/en/medical-consultation-treatment-room-470501/ by MedicalPrudens

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Comments

Kasman wrote on April 16, 2015, 5:43 PM

I'm not a specialist in anything - unless it's for every kind of dirty, messy, boring, god-awful job in the company 'cos that's the type I am always expected to do!

MelissaE wrote on April 16, 2015, 5:52 PM

Yes, a teacher is a teacher every single day of the year. I cannot escape it.

WordChazer wrote on April 16, 2015, 6:06 PM

I hear tell that medical staff's professional code of conduct requires them to identify themselves if the question is ever asked 'is there a doctor present?' At least administrators and support staff are exempt from that, although we are required to attempt to help our medical colleagues if possible, as illustrated above.

WordChazer wrote on April 16, 2015, 6:07 PM

Hang on, that's part of being Wingman's dad and filling the very important role of Rory's Grandad, isn't it? That would be the Kasman Family company, at least...

cmoneyspinner wrote on April 16, 2015, 7:57 PM

Well if you're including parents, then the answer is "Yes". Otherwise, No. :)

allen0187 wrote on April 16, 2015, 8:38 PM

I'm not a specialist - far from it. Unless, procrastination is a field of study then I have a PhD and Masters Degree in that! LOL!

WordChazer wrote on April 17, 2015, 3:10 PM

*grin*. You're of the school of parents who thinks so at least. Judging by some of the non-parenting I see regularly, I reckon some parents don't think they have any responsibility for their child after they created/birthed them.

WordChazer wrote on April 17, 2015, 3:10 PM

Me too!!

AliCanary wrote on April 17, 2015, 4:33 PM

What a rude person. She's clearly not a specialist in manners. Pfft!

WordChazer wrote on April 17, 2015, 4:55 PM

Unfortunately some consultants are great on medical knowledge and better with patients but brusque with the rest of us. Must be all the knowledge they're carrying about. I'm used to it - worked with some right numpty bosses before. It shakes me, though, as our corporate code of conduct states that we should not behave so to colleagues, patients, visitors - or external examiners, which is where I struggle. The assessors always behave like driving examiners which really puts me on the defensive.