Time Warner Cable Almost Made Me Cry
At some point during the night on Thursday, the modem that was provided by Time Warner Cable, the company that provides my cable and internet service, quietly gave up the ghost. I called tech support on Friday morning when I discovered its lifeless corpse, and they said they could get a technician out to replace it on Monday.
MONDAY? No internet for THREE DAYS???
I decided to go to the local Time Warner office and exchange my dead modem for a perky new one, and my husband told me to take the worn-out remote, as well. So, I did. After waiting in line for half an hour, I finally got to the lady who handed me a new remote and a new modem that was a different brand from the one I had had. This new one was a Ubee, which I've never heard of (I'd had an RCA). I asked if I needed to do anything special when I hooked it up to get the cable up and running. She said, "No, just plug it in."
It didn't work. MANY calls to tech support later (I literally spoke to THREE more tech support people on Friday) determined that the modem simply did not work. In the mean time, I had to drive to my local McDonald's and sit in the parking lot on sub-freezing temperatures just to suck up their wifi long enough to let people know why I was offline.
So, even though I had a lot of other stuff to do Saturday morning, I went BACK to the cable company and took my useless modem. After a forty-minute wait THIS time, during which I was hit on by a snaggle-toothed gentleman who had no idea what broadband internet was but did enjoy NASCAR and WWF, I got a new modem. I was suspicious, because the new one, although clearly a different one (the old one was blue and the new one was black), was also clearly the exact same kind (this one had a brand name of Ambit, but Ubee and Ambit are the same company and they make the same...uh, let me figure out how to say it without getting sued...can't quite do it...oh well, read on...
Anyway, after a long day of doing other stuff that I needed to do, I got the new one home, hooked it up...and it was the same, exact, stupid mess. ANOTHER call to tech support ensued. I was on the phone for half an hour with this person, who wanted to try EVERYTHING before admitting that yes, the modem itself was pretty much nothing more than a plastic box with a light bulb in it. Useful as a nightlight, but not for connecting to the internet. He said a technician could come to my house on Tuesday.
It was at this point that I said, "Forget this," and went to Best Buy. Now bear in mind, the cable company has been charging me $5.99 a month, in advance, to "rent" their modem, which is supposedly "free" but is actually NOT "free". So, I found a very nice cable modem from Netgear, a company I already knew and liked because they made my wonderful, dependable router, for only $80. All it had to do was live for 14 months, and it would pay for itself. And since it already had a one-year warranty, I figured that was a gimme. I happily took it home and plugged it in.
I called Time Warner Cable back to tell them my new modem was hooked up. All they had to do, theoretically, was get the model name and number and the MAC address of the modem, put that on y account, and activate it. I was told such a thing would take five minutes. It took TWO MORE HOURS and speaking to THREE MORE PEOPLE to finally get everything up and running. When it was FINALLY done, I was SO happy. I had literally been so angry and frustrated by the situation that I almost broke down in tears, but now I was FINALLY online.
So guess what?
NOW my CABLE is not working.
Image Credit » http://pixabay.com/en/sledgehammer-smash-angry-broken-151228/ by OpenClips