Mobile Phone companies bad customer service
Mobile Phone Companies in The UK
There are Vodaphone, EE, O2 and Three (yes, that is their name), with other companies looking to get in on the game.
A search on the internet reveals information on poor customer service and poor network service, with calls and texts not going through and 4G service dropping to 3G at busy times. Vodaphone is said not to reply to customers and there are complaints of overcharging.
Orange has customer complaints on its Facebook page about customers not getting through to "customer service" centres, about not being able to "top up" phones and about huge bills.
EE has recently taken over Orange and while their Facebook customer service is very responsive in terms of making a response to customer complaints, the actual "response" is basically, "oh that's too bad, phone our helpline and they'll sort you" or "check out our website and you'll find the information there". Having tried the helpline and the website, "No, they don't" and "No, I can't".
In fairness, however, EE is said to have the best reputation for customer service and all providers are said to be getting better in terms of reliability and service.
I have a basic text and calls phone and use Pay As You Go (PAYG). Having lived without a mobile phone most of my life, I think I could do without one now, however, they are useful in emergencies, just most of my use is not for emergencies! LOL :D
Image Credit » https://pixabay.com/en/phone-cell-cell-phone-cellphone-690091/