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Mobile Phone companies bad customer service

Mobile Phone Companies in The UK

There are Vodaphone, EE, O2 and Three (yes, that is their name), with other companies looking to get in on the game.


A search on the internet reveals information on poor customer service and poor network service, with calls and texts not going through and 4G service dropping to 3G at busy times. Vodaphone is said not to reply to customers and there are complaints of overcharging.

Orange has customer complaints on its Facebook page about customers not getting through to "customer service" centres, about not being able to "top up" phones and about huge bills.

EE has recently taken over Orange and while their Facebook customer service is very responsive in terms of making a response to customer complaints, the actual "response" is basically, "oh that's too bad, phone our helpline and they'll sort you" or "check out our website and you'll find the information there". Having tried the helpline and the website, "No, they don't" and "No, I can't".


In fairness, however, EE is said to have the best reputation for customer service and all providers are said to be getting better in terms of reliability and service.

Do Without?

I have a basic text and calls phone and use Pay As You Go (PAYG). Having lived without a mobile phone most of my life, I think I could do without one now, however, they are useful in emergencies, just most of my use is not for emergencies! LOL :D

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lookatdesktop wrote on September 1, 2016, 11:42 AM

Get an iphone and see if AT&T has an international service. I am guessing but it may be possible for you to do this. I for one advocate AT&T because they are the oldest and most powerful communications services provider in the US. My friend uses the Samsung Galaxy III and my wife and I use TracFone. Pay as you go every 3 months for under 25 dollars with rollover minutes if you keep your account activated. They say you can put your smart phone to work on their plan. If so I could buy a Galaxy 7 phone and pay as I go with my phone using Tracfone services.

lookatdesktop wrote on September 1, 2016, 11:45 AM

Wow, I didn't realize they had this kind of coverage.

MegL wrote on September 1, 2016, 12:40 PM

Never thought of using an international provider. I don't want a smartphone, i am online too much already! :D

VinceSummers wrote on September 1, 2016, 2:33 PM

Frankly, I hate cell phones with a passion. At the same time, I do enjoy electronic devices, otherwise. We have Verizon, here. It works really well for us, but, for some reason or other -unknown- it isn't as pleasant for our neighbors.